FAQs

Location

1. Do lessons take place at my home or do you have a centre? It is your choice where lessons take place. The vast majority of pupils take lessons at their own home. However, if you prefer, these can take place in a public place which is convenient for you, such as a Library or Resource Centre. We run from a centre in Shoreditch but our tutors travel across most of London to pupils. You can discuss this with the individual tutor.

    2    Which areas do you cover? We cover whichever area there is a registered tutor in. You may find that there are no tutors in your area but there are 'near-by' tutors. It is worth contacting them as they may well be willing to travel to your area/do so already.

Lessons

1. Are tutors chosen by you or by us?

Both! We offer two options for private tuition. Many people want the freedom to find, scruitinise and shortlist their own tutors and, for those people, we offer our search function and shortlistinng feature. If you opt for this option, you can search for, shortlist, contact and book lessons with tutors completely by yourself and without us needing to get involed at all. Equally, it is up to you to check their qualifications and checks.

If, however, you prefer us to do the hardwork for you and hand-pick you a tailor-made tutor for your needs, you can contact us directly and we will do that, finding you a tutor whom we have checked and found to be suitable for what you require.

2. Do you offer lessons via webcam services such as Skype? Yes. Please check the 'Online Tuition' box in the filter when you make a search to see which tutors offer this. We suggest that you put 'United Kingdom' in the location box when you search as it does not matter where a tutor lives if you are looking for Online Tuition. Alternatively, just get in touch with us and we will do the legwork.


3.    Can you help with UCAS and other applications? Yes, we have tutors available who are specifically trained to help with such matters and most of our standard tutors are able to offer support too. You can, for example, take out History Tuition and devote several of your regular lessons to UCAS support or book in some additional ones.


    4.    Can you proof-read and give feedback on essays? Yes. All of our tutors are able and happy to provide support of this kind, whether it be in lessons or as a one-off task, in the subject they teach. You can also arrange for this to be done without the need for contact time with a tutor if you prefer.

    5.    Do you offer classes to schools? Yes, our teachers are able to offer revision or other such classes to schools or other institutions.

6. What subjects do you offer? We offer most academic subjects and tutors are free to list other subjects that we do not specialise in. These can range from drama to martial arts. Our main subjects are:

Logistics

1    May I book a one-off lesson? Yes, there is no minimum course time so you are able to book one-off lessons if you simply require some specialised support on one particular task. Just be sure to select this when applying.
    2    May I book a course of lessons? Yes - and you will receive a ten per-cent discount for doing so if you choose our Expert Tutors. You may book a course of as many lessons as you like and add to it if you wish to afterwards. We ask that you make payment for this course after the first lesson so that the discount can apply.


    3    Can I book and keep a weekly slot? Yes, you can. If you book weekly sessions, this slot will be reserved automatically. If you need to change the regular day at any point, please make this selection on your dashboard or contact the tutor.


4    Is there a cancellation policy? It is your prerogative to cancel any lesson. If you wish to do so, you must provide 24 hours notice. This is because tutors make preparations beforehand and must have the chance to rearrange lessons in advance. If you fail to cancel within 24 hours, except under exceptional circumstances, you will be charged the full price for the lesson cancelled. This also applies to no-shows. To cancel, please go to 'applications' on your dashboard and select this option and then request a refund if this is necessary.


5    Who provides books and materials? The tutor will provide most of the resources necessary for each lesson free of charge. Any textbooks can also be acquired by the tutor but (s)he should then be reimbursed for the cost of these.

6    Can I spread several hours over the course of the week? Yes, if you wish to have a number of hours of tuition per week you can split these across different days, just be sure to select this when applying to the tutor.

7    Can I increase/decrease the numbers of hours per week once I have started lessons? Yes, you are completely free to alter the number of hours you take out each week as and when you wish. The easiest way to do this is to cancel your current application and make a new one with the new number of hours selected.


8    May I take breaks/holidays? Yes, you may take breaks without losing your slot - just let your tutor know beforehand and cancel the lessons on your dashboard so that you are not charged/can be refunded. The only time you will lose your slot is if these breaks last a considerable amount of time.


    9    Can I rearrange a lesson? You can always re-arrange a lesson if you cannot make your regular slot. Please select this option on the calendar on your Applications tab in the dashboard and the tutor will confirm if he/she can make your newly selected day.


10    What happens if I am late to a lesson? If you are going to be late home/to a lesson, please contact the tutor to let him/her know as early as you can. Tutors will generally wait for you for up to fifteen minutes and, if they do not have another lesson straight afterwards, stay for the extended time. If you are too late for the lesson to take place, the tutor will still be owed the fee for the lesson.


    11    Is it possible to add half an hour to an hour-long lesson? Yes, you may do this. Please arrange this directly with the tutor.


    12    Who do I pay? You make payment to the website. Once you have made an application, you can select whether you want to pay for all of your sessions up front or make payment weekly. The payment will then be taken accordingly.


    13    May I specifically ask for a female tutor? You can check who your tutor is by viewing his/her profile before applying.


    14    Can you arrange trips? If you are home-schooled or simply want the tutor to accompany you on an educational outing, this can be arranged; any pupils under the age of 16 will need this to be arranged with their parents. The cost will be the regular hourly rate for the number of hours it will take and the tutor should be reimbursed for any costs.


    15    Do I have to pay for my tutor's travel expenses? No. Tutors are responsible for paying their own travel expenses.


    16    Can I contact the tutor directly before lessons begin? Yes, you can do this through the website and, once, you have paid for lessons, the asssigned tutor's telephone number and e-mail address will be provided to you.


    17    Why are there discounts for bulk lessons? With bulk lessons, as you would be paying up front we think it is fair that we offer a discount.


    18    Do you offer intensive courses? Yes. If you require an intensive course of lessons, we can usually arrange this, depending on the availability of our tutors.


    19    How much do lessons cost? This depends on the individual tutor. Our bespoke tuition is charged at between £35 and £50 per hour.

Tutors

    1    Can I find out information about my tutor beforehand? Yes, absolutely. All the information you need should be on the tutor's profile; if there is anything missing, you can just contact the tutor through the website and ask.


    2    Are all tutors qualified? We have tutors with many different qualifications and backgrounds so as not to limit students only to one type of tutor. You can select the level of qualification you require when searching and view the tutor's highest qualification on their profile. If you have any further questions about this, just ask the tutor.


    3    Can I check a tutor's qualifications? Yes. They have been checked by us. If you wish to see evidence of a tutor's qualifications, simply tell them.
    4    Do tutors have CRB checks? All of Top Class Tuition's tutors have been asked to state whether or not they have this and this information is available to you in their profiles. However, our tutors work on a self-employed basis and are not employed by us. As tuition is regarded as a domestic arrangement, tutors do not qualify for DBS checks for this sole purpose. Whilst we do everything we can to ensure that tutors are suitable to work with children, it is the responsibility of the tutor and their employer (in this case the pupil or parent taking out tuition) to make any necessary checks/supervisions.

5. What if I cannot find a suitable tutor? Get in touch with us via e-mail, the contact form or on 0845 154 2718 and we will look into who else we have on our books and let you know whom we think to be the most suitable option for you.

 

Pupils

1    Do you cater for pupils with learning difficulties/disabilities? Yes. We both have specialised support and subject tutors who are ready to deal with the specific needs of pupils with special educational needs. The level of expertise and experience in this field obviously varies from tutor to tutor so please contact us to ask for specific details.


    2    Do pupils need to be 'behind' to have private tuition? Absolutely not. Our tutors are qualified to support all kinds of pupils, from those who are struggling to those who are way beyond their years. Some of our pupils are with us because they are not getting the help they need at school, some are with us because they require further challenges/stimulation to excel and some are with us because they simply feel there is a benefit in having additional support and guidance from our excellent tutors.


    3    Do you take on pupils preparing for private exams? Yes. We have tutors available for those entering exams such as the 11+ and school entry examinations privately. We can provide a course, as intensive as you wish, to cover entire such courses.

Current/Prospecive Tutors


    1    How should I pay my commission to Top Class Tuition? Commission will be automatically taken out of the payment made by the student.


    2    What qualifications do I need to become a tutor? There are no specific qualifications required. However, the more highly qualified you are, the more attractive you will be to potential students.


    3    Can I teach a subject which is not currently listed? Yes. We are always happy to consider new subjects to offer our prospective pupils. Please get in touch and tell us what you have to offer!


    4    Do I need a CRB to become a tutor for Top Class Tuition? To work with children you must not be on the children's barred list or have any criminal convictions which prevent you from working with children or vulnerable people. You must inform us upon signing up if you hold a criminal record check or not. If you do not have one but would like one and contact us, we can assist you in getting one done but you will have to pay yourself.


    5    Would I be an employee or self-employed? As a tutor you would be self-employed and thus responsible for your own tax, NI and finances. We simply take a commission from the work we find you.


    6    How much do I pay in Commission? The commisison rate is 20% of the hourly rate you set upon signing up.

Our most frequently asked question!   

1    Do I have to pay any extra agency fees on top of the hourly rate? No. No. No. No. NO! There are absolutely NO additional fees you need to pay. All you pay is the rate stated by the tutor you choose. You will NEVER have to pay anything extra. Not a penny. Nothing. Whilst most of our competitors add on various fees here and there, so you end up paying a lot more than you had originally planned, we prefer to offer a single, competitive rate which is clear and simple. Honesty is as essential to us as your satisfaction and we will never try to manipulate you.